Refund policy

Thank you for shopping with UrbanPulse.

We want you to be satisfied with your purchase. If you experience an issue with your order, please contact us as soon as possible so we can assist you.

Because all orders are collected through Local Pickup, customers are encouraged to inspect their items at the time of pickup. Once an item has been collected and accepted, it is considered received in good condition.

Returns are accepted only if the product is defective, damaged at the time of pickup, or if the incorrect item was provided. Requests for returns must be made within 7 days of the pickup date.

To request a return, please contact us with your order number, the reason for your request, and photos of the product if applicable. We will review your request and provide further instructions.

Returned items must be unused, in their original condition, and include all original packaging and accessories. Products that have been used, modified, or damaged after pickup are not eligible for a return or refund.

If your return is approved, you may choose either a replacement product, if available, or a refund to your original payment method. Approved refunds are typically processed within 5 to 10 business days, depending on your payment provider.

Sale items, clearance items, and gift cards are non-refundable unless required by applicable law.

UrbanPulse reserves the right to refuse any return or refund request that does not meet the conditions outlined in this policy.

If you have any questions regarding this Return & Refund Policy, please contact us using the information provided on our Contact page.