Shipping policy

Thank you for shopping with UrbanPulse.

UrbanPulse operates as a Local Pickup Only store. We do not offer shipping or home delivery services at this time.

After your order has been placed and payment has been successfully confirmed, we will begin preparing your order for pickup. You will receive a notification by email or phone once your order is ready to be collected.

Customers are responsible for collecting their orders from our designated pickup location during the available pickup hours. Please bring your order confirmation or a valid form of identification when collecting your purchase.

Orders are typically ready for pickup within 1 to 3 business days. Preparation times may vary during holidays, promotional events, or periods of high demand. If there is any delay, we will notify you as soon as possible.

Please inspect your order at the time of pickup to ensure you have received the correct items and that they are in satisfactory condition. Once an order has been collected and accepted, it is considered successfully fulfilled.

If you are unable to collect your order within a reasonable period after being notified, please contact us so we can arrange an alternative pickup time. Orders that remain unclaimed for an extended period without communication may be cancelled, and any applicable refund will be handled in accordance with our Return & Refund Policy.

UrbanPulse reserves the right to update this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.

If you have any questions regarding this Shipping Policy or your order, please contact us using the information provided on our Contact page.